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Top Help Desk Services in Sofia

Ratings Updated: April 18, 2025

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13 Companies

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7 Leaders 6 Contenders

13 Companies

Country: Bulgaria

City: Sofia

List of the Top Sofia Outsourced Help Desk Services

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Coherent Solutions

4.7 29 reviews

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Premier Verified

$50,000+

$50 - $99 / hr

1,000 - 9,999

Sofia, Bulgaria

Services provided

10% IT Managed Services

30% AI Development

25% Custom Software Development +3

15% Web Development

10% AI Consulting

10% Cloud Consulting & SI

Focus Areas

10% Help desk

20% Managed Software Application & Solutions

10% Cloud Server Migration +8

10% Disaster Recovery

10% Hardware

10% Managed Hosting Services

10% Vendor Procurement & Selection

5% Network

5% Other IT managed services

5% Security

5% Software Evaluation

Coherent Solutions is a software development and consulting firm specializing in custom software design, cloud solutions, UI/UX, DevOps, and QA engineering. Their reviews reflect a consistent theme of satisfaction, with 100% of clients noting timely delivery and strong technical expertise. Their ability to integrate with client teams and provide scalable, high-quality solutions is frequently praised, with 90% of reviewers highlighting effective communication and professional project management.

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Reviews mention Exceeds expectations

Coherent Solutions has consistently exceeded client expectations, demonstrating exceptional project management and a dedicated workforce. A client highlighted their ability to autonomously manage projects, stating, 'They’re really great in that regard.' Furthermore, the client praised their team for providing excellent value and effectively addressing all requests, including complex contingency plans. The long-term partnership has resulted in significant benefits, reinforcing the sentiment that Coherent Solutions is a reliable choice for ongoing projects.

Software Development for Fatigue Systems Company

5.0 Sep 24, 2019

Everything we have asked them about, they’ve been able to handle. Even things like contingency plans for politics in Europe, to expanding or contracting the workforce, they have met our needs and exceeded them.

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1 of 2 reviews are 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 2 times in the past 6 months

Recent client feedback on Coherent Solutions highlights their strong technical capabilities and effective collaboration. A CTO noted their impressive technical knowledge and timely delivery despite complex requirements. Another client praised their responsiveness and minimal bugs during development, emphasizing effective communication through Slack and Jira. Overall, clients appreciate the value for cost and the quality of the work, with suggestions for improvement limited to a desire for more top engineers.

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Australia (1)

Canada (1)

Germany (1)

Italy (1)

United States (25)

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Sciant (part of Sirma Group)

4.8 25 reviews
Premier Verified

$10,000+

$25 - $49 / hr

50 - 249

Sofia, Bulgaria

Services provided

10% IT Managed Services

25% Logistics & Supply Chain Consulting

15% Custom Software Development +5

10% Application Management & Support

10% BI & Big Data Consulting & SI

10% Business Consulting

10% Enterprise App Modernization

10% IT Strategy Consulting

Focus Areas

10% Help desk

50% Managed Software Application & Solutions

25% Managed Hosting Services +1

15% Other IT managed services

Sciant (part of Sirma Group) is a proficient IT Managed Services company, excelling in Outsourced IT Support and DevOps support. Reviews highlight Sciant's expert domain knowledge, responsiveness, and consistent delivery of results, with 100% of clients impressed by their professionalism and problem-solving abilities. Clients appreciate Sciant's adaptability, despite initial challenges with unfamiliar technologies.

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1 of 2 IT Managed Services reviews are 5 stars

Less than $10,000 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Cloud Consulting for Software Company

5.0 — A software firm has hired Sciant (part of Sirma Group) for their cloud consulting services. This involves API integrations and building app workflows to enhance the client's hospitality products and Read more

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More responsive than most other service providers

Sciant (part of Sirma Group) is very responsive

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Australia (1)

Bulgaria (1)

Croatia (1)

Czech Republic (1)

Germany (3)

Netherlands (1)

Singapore (1)

Sweden (1)

Thailand (1)

United States (6)

Scotland (2)

England (3)

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Supportica Solutions

5.0 3 reviews
Verified

$5,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Services provided

15% IT Managed Services

20% Custom Software Development

20% IT Staff Augmentation +4

15% Mobile App Development

10% Cloud Consulting & SI

10% Other IT Consulting and SI

10% Web Development

Focus Areas

40% Help desk

50% Managed Software Application & Solutions

10% Security

Supportica Solutions is a premier IT Managed Services provider specializing in outsourced IT support and IT management. They have received overwhelmingly positive feedback, with 85% of clients praising their technical expertise, adaptability, and effective project management. Their collaborative approach and commitment to customer satisfaction set them apart in delivering comprehensive IT solutions.

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1 of 1 IT Managed Services reviews are 5 stars

1 new review for IT Managed Services in past 6 months

$200,000 – $999,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Cloud & IT-Managed Services for Elevator & Escalator Company

5.0 — Supportica Solutions provides IT infrastructure optimization services for an elevator and escalator company. The team manages cloud migration, enterprise service desk deployment, and network Read more

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Infopulse

4.7 10 reviews

$50,000+

$50 - $99 / hr

1,000 - 9,999

Sofia, Bulgaria

Services provided

15% IT Managed Services

15% Custom Software Development

15% IT Strategy Consulting +9

10% Cybersecurity

10% Enterprise App Modernization

5% AI Development

5% Application Management & Support

5% Application Testing

5% BI & Big Data Consulting & SI

5% Cloud Consulting & SI

5% Mobile App Development

5% Robotics Process Automation

Focus Areas

20% Help desk

20% Managed Hosting Services

20% Managed Software Application & Solutions +6

10% Network

10% Security

5% Disaster Recovery

5% Hardware

5% Other IT managed services

5% Telecom

Infopulse is an IT company specializing in Managed IT Services and IT Support Services, providing expertise in complex projects such as Office 365 migrations and SAP S/4HANA implementations. They received positive feedback for their efficiency, strong project management, and problem-solving skills, with 100% of reviewers expressing satisfaction with their services. Clients noted effective communication and a committed approach to addressing challenges.

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Reviews mention Exceeds expectations

Infopulse has consistently exceeded client expectations, particularly in technical skill and project management. One client highlighted their impressive technical abilities and responsiveness, stating that the team not only met but surpassed their needs. The project manager and developers effectively collaborated with the client's internal team, leading to a successful intranet portal that delighted the user base. Overall, the feedback reflects a strong sentiment of satisfaction and admiration for Infopulse's services.

SharePoint Development for Tech Consulting Company

5.0 Jan 29, 2019

Their project management skills are excellent. They not only meet our needs consistently, but they exceed our expectations.

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2 of 2 IT Managed Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Migration to Office 365 for Lighting Manufacturer

5.0 — After examining server activity, Infopulse synchronized Azure Active Directories for a lighting manufacturer. They centralized all email activity from three separate providers to Microsoft Read more

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Denmark (1)

France (1)

Germany (2)

Ireland (1)

Italy (1)

Sweden (1)

Ukraine (2)

United States (1)

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DIAMATIX

4.9 4 reviews

$5,000+

$50 - $99 / hr

10 - 49

Sofia, Bulgaria

Services provided

30% IT Managed Services

60% Cybersecurity

10% IT Strategy Consulting

Focus Areas

20% Help desk

30% Security

20% Disaster Recovery +2

20% Network

10% Governance & Compliance Assessments

DIAMATIX is a provider of outsourced IT security services, emphasizing a strong price-to-quality ratio. The company has garnered positive feedback, with all reviewers praising their effective collaboration and impressive work spirit. Notably, one reviewer highlighted the potential expansion of their projects to 50 additional municipalities, reflecting successful Managed IT Services outcomes.

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Reviews mention Hard working

Clients consistently commend DIAMATIX for their hard-working approach, highlighting their dedication and impressive work ethic. One client noted, 'Their spirit and way of work are amazing,' emphasizing the team's commitment to delivering quality results. Additionally, the collaboration between teams was described as effective, contributing to client satisfaction and potential project expansion. Overall, the sentiment reflects a strong appreciation for DIAMATIX's industrious nature in addressing complex IT and IoT security projects.

Managed IT services for IT & IoT Company

4.5 Sep 3, 2021

Our customers were extremely happy with the results. Project might grow in another 50 municipalities. Their spirit and way of work are amazing. Maybe they can add support for more IT outsourcing functions not just security.

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0 of 1 IT Managed Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Managed IT services for IT & IoT Company

4.5 — An IT and IoT company hired DIAMATIX to provide managed IT services. The team is tasked with supporting the client's IT and IoT security projects. Read more

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R&D Solutions

4.5 3 reviews

$1,000+

$25 - $49 / hr

10 - 49

Sofia, Bulgaria

Services provided

30% IT Managed Services

50% Cloud Consulting & SI

20% IT Strategy Consulting

Focus Areas

20% Help desk

30% Managed Hosting Services

20% Managed Software Application & Solutions +3

10% Disaster Recovery

10% Network

10% Security

R&D Solutions is a software development company specializing in backend infrastructure, cloud solutions, and technical operations, with particular expertise in AWS. Reviews indicate that 100% of clients appreciate their strong technical skills and project management, noting their flexibility and effective communication. A minor improvement suggested by 33% of reviewers is enhancing project management processes to ensure aligned expectations.

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Reviews mention Accommodating

Clients expressed high satisfaction with R&D Solutions' accommodating nature during project execution. One reviewer highlighted their flexibility in adjusting to time zone differences for daily meetings and their commitment to being available around the clock for support. The collaborative approach fostered a sense of teamwork, with seamless communication processes established to resolve any issues. Overall, the sentiment reflects a strong appreciation for R&D Solutions' dedication to meeting client needs and enhancing project outcomes.

Dev & Architecture Augmentation for Software Firm

5.0 Aug 21, 2018

Their team was very good. We accommodated the time zone difference in order for them to participate in our daily scrum meetings. There were several times during development and rollout that they were on call around the clock and over the weekend. They worked with us to staff a rotating schedule so that somebody was always available if we had issues or needed their assistance. They were incredibly accommodating.

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Bulgaria (1)

Germany (1)

United States (1)

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EmpireSoft

4.8 2 reviews

$5,000+

$50 - $99 / hr

2 - 9

Sofia, Bulgaria

Services provided

10% IT Managed Services

40% Custom Software Development

30% Web Development +1

20% E-Commerce Development

Focus Areas

40% Help desk

40% Managed Software Application & Solutions

20% Security

EmpireSoft is a proficient web development company known for creating comprehensive websites and providing excellent project management services. With a focus on professionalism and customer service, 100% of reviewers appreciate their responsiveness, flexibility, and ability to meet project timelines and budgets. Their dedication to understanding client needs and going beyond project scopes fosters long-term business relationships.

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Reviews mention Receptive

EmpireSoft has received positive feedback for their receptiveness to client needs and feedback. One client noted their exceptional responsiveness, stating they would reply within hours and were flexible in adopting changes on the fly. The client's internal team expressed satisfaction with the final product, emphasizing EmpireSoft's professionalism and customer service, which fostered a desire for a long-term partnership. Overall, the sentiment reflects a strong appreciation for their collaborative approach.

Web Development for Property Management Company

5.0 May 4, 2020

We were monitoring their progress, and they were receptive to feedback and updates. They excelled at staying on top of their schedule. They’d always get back to me in a few hours, so they were exceptionally responsive despite there being a time difference.

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Right Consulting Ltd.

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Sofia, Bulgaria

Services provided

10% IT Managed Services

45% ERP Consulting and SI

35% BI & Big Data Consulting & SI +1

10% Other IT Consulting and SI

Focus Areas

50% Help desk

50% Managed Software Application & Solutions

Right Consulting Ltd., an ERP consulting and SI company, was launched in 2018. They provides ERP consulting and SI and BI & big data consulting & SI.
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NATEK

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sofia, Bulgaria

Services provided

15% IT Managed Services

12% Application Testing

12% Custom Software Development +9

10% Application Management & Support

10% Cloud Consulting & SI

7% CRM Consulting and SI

7% ERP Consulting and SI

7% Unified Communications Consulting & SI

5% BI & Big Data Consulting & SI

5% Cybersecurity

5% IT Staff Augmentation

5% Mobile App Development

Focus Areas

15% Help desk

20% Network

20% Telecom +4

15% Managed Hosting Services

15% Managed Software Application & Solutions

10% Security

5% Other IT managed services

NATEK is a Warszawa, Poland-based IT managed services company. Their services include IT managed services and Custom Software Development.
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Answerssy

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Sofia, Bulgaria

Services provided

50% IT Managed Services

35% Other IT Consulting and SI

15% Cybersecurity

Focus Areas

20% Help desk

20% Hardware

20% Managed Software Application & Solutions +2

20% Network

20% Security

Answerssy is an IT managed services company established in 2007. The team offers IT managed services and other IT consulting and SI.
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ProcessFlows

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

София, Bulgaria

Services provided

10% IT Managed Services

50% Back Office Outsourcing

10% Business Consulting +3

10% Custom Software Development

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

15% Help desk

15% Managed Hosting Services

15% Managed Software Application & Solutions +4

15% Network

15% Other IT managed services

15% Telecom

10% Hardware

ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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DECART

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sofia, Bulgaria

Services provided

80% IT Managed Services

20% SMS Marketing

Focus Areas

100% Help desk

IT managed services company DECART is based in Sofia, Bulgaria. They provide IT managed services and SMS Marketing and were launched in 1989.
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Sectova

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sofia, Bulgaria

Services provided

20% IT Managed Services

30% Cybersecurity

20% Application Management & Support +2

20% Custom Software Development

10% Web Development

Focus Areas

50% Help desk

50% Security

In Sofia, Bulgaria, Sectova is a Cybersecurity company. Established in 2023, the team focuses on Cybersecurity and IT managed services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Coherent Solutions

2 Infopulse

3 Sciant (part of Sirma Group)

4 Supportica Solutions

5 DIAMATIX

6 R&D Solutions

7 EmpireSoft

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 7 Sofia Outsourced Help Desk Services

Coherent Solutions

$50,000+

$50 - $99 / hr

1,000 - 9,999

Sofia, Bulgaria

Ability to deliver

39/40.0

20/20 Reviews

9.2/10 Clients & Experience

9.8/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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Infopulse

$50,000+

$50 - $99 / hr

1,000 - 9,999

Sofia, Bulgaria

Ability to deliver

34.1/40.0

15.4/20 Reviews

9.9/10 Clients & Experience

8.8/10 Market Presence

Service focus

15% IT Managed Services

20% Help desk

85% Other

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Sciant (part of Sirma Group)

$10,000+

$25 - $49 / hr

50 - 249

Sofia, Bulgaria

Ability to deliver

33.3/40.0

17/20 Reviews

10/10 Clients & Experience

6.3/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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Supportica Solutions

$5,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Ability to deliver

27.3/40.0

16.8/20 Reviews

5.7/10 Clients & Experience

4.8/10 Market Presence

Service focus

15% IT Managed Services

40% Help desk

85% Other

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DIAMATIX

$5,000+

$50 - $99 / hr

10 - 49

Sofia, Bulgaria

Ability to deliver

24.1/40.0

16/20 Reviews

3/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% IT Managed Services

20% Help desk

70% Other

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R&D Solutions

$1,000+

$25 - $49 / hr

10 - 49

Sofia, Bulgaria

Ability to deliver

21.5/40.0

14.6/20 Reviews

1.8/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% IT Managed Services

20% Help desk

70% Other

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EmpireSoft

$5,000+

$50 - $99 / hr

2 - 9

Sofia, Bulgaria

Ability to deliver

21.7/40.0

15.6/20 Reviews

1.2/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% IT Managed Services

40% Help desk

90% Other

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Right Consulting Ltd.

$5,000+

$50 - $99 / hr

10 - 49

Sofia, Bulgaria

Ability to deliver

6.2/40.0

0/20 Reviews

2.2/10 Clients & Experience

4/10 Market Presence

Service focus

10% IT Managed Services

50% Help desk

90% Other

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NATEK

Undisclosed

Undisclosed

250 - 999

Sofia, Bulgaria

Ability to deliver

6.2/40.0

0/20 Reviews

0.6/10 Clients & Experience

5.6/10 Market Presence

Service focus

15% IT Managed Services

15% Help desk

85% Other

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Answerssy

$1,000+

$25 - $49 / hr

2 - 9

Sofia, Bulgaria

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% IT Managed Services

20% Help desk

50% Other

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ProcessFlows

$1,000+

< $25 / hr

50 - 249

София, Bulgaria

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

10% IT Managed Services

15% Help desk

90% Other

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DECART

Undisclosed

Undisclosed

2 - 9

Sofia, Bulgaria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% IT Managed Services

100% Help desk

20% Other

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Sectova

Undisclosed

Undisclosed

10 - 49

Sofia, Bulgaria

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% IT Managed Services

50% Help desk

80% Other

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Top Help Desk Services in Sofia

List of the Top Sofia Outsourced Help Desk Services

Reviews mention Exceeds expectations

Software Development for Fatigue Systems Company

Reviewed 2 times in the past 6 months

Cloud Consulting for Software Company

Sciant (part of Sirma Group) is very responsive

Cloud & IT-Managed Services for Elevator & Escalator Company

Reviews mention Exceeds expectations

SharePoint Development for Tech Consulting Company

Migration to Office 365 for Lighting Manufacturer

Reviews mention Hard working

Managed IT services for IT & IoT Company

Managed IT services for IT & IoT Company

Reviews mention Accommodating

Dev & Architecture Augmentation for Software Firm

Reviews mention Receptive

Web Development for Property Management Company

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List of the Top 7 Sofia Outsourced Help Desk Services