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Riley Panko

Senior Content Developer and Marketer, Clutch

Riley writes for Clutch's business services segment. She also assists with video and social media marketing.

Articles By Riley Panko
Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer frustration, according to a...
The majority of small businesses plan to hire in 2019. What types of positions are small businesses hiring for in 2019, and how can they make the most of the year's strong economy...
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can businesses do to...
Robocalls lead people to ignore calls from unknown numbers, impacting phone-based communication between peers and businesses. People combat robocalls by blocking phone numbers,...
Robocalls are a prevalent issue and use tricks such as "neighbor spoofing" and timely topics to mislead recipients, according to a survey of 687 people.  Read More
Small businesses need budgets to better plan over the long-term and maximize their financial success. Read More