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Riley Panko

Senior Content Developer and Marketer, Clutch

Riley writes for Clutch's business services segment. She also assists with video and social media marketing.

Articles By Riley Panko
Robocalls can negatively impact the success of businesses' phone communication with customers. As robocallers use increasingly sophisticated scams to trick people, how can...
More than half of small businesses (52%) plan to outsource a business process in 2019, primarily to increase efficiency and available expertise. These businesses should thoroughly...
Data indicates that people distrust conversational AI tools, like Google Duplex. Experts believe this may be due to the lack of control people feel over the AI, as well as...
Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer frustration, according to a...
The majority of small businesses plan to hire in 2019. What types of positions are small businesses hiring for in 2019, and how can they make the most of the year's strong economy...
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can businesses do to...