Home Call Centers Information technology Australia Sydney

Top Call Center Services & Voice Services for IT Services in Sydney

Ratings Updated: April 26, 2025

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Featured

What are Featured Providers?
Hugo Inc. | Top CX Provider

5.0 26 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sydney, Australia

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Easy to work with

Overall, clients consistently highlight Hugo's ease of collaboration, noting their approachability and responsiveness. One client emphasized that the team was 'easy, fast, and streamlined,' while another remarked on their 'incredibly easy and fun' working relationship. Such feedback underscores a strong sentiment of satisfaction regarding communication and project management, with clients appreciating the team's organized approach and commitment to understanding project needs.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.

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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.

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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.

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Call Center Services for Gaming Company

5.0 Aug 17, 2023

Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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Average Project Cost Breakdown

$50,000 to $199,999 (7)

$200,000 to $999,999 (6)

$10,000 to $49,000 (2)

What Clients Have Said

Clients consistently commend the company's value for money, highlighting its cost-effectiveness compared to in-house solutions. One client noted 'good value for cost' when selecting Hugo, while another emphasized an '80% improvement in efficiency' through outsourcing. Overall sentiment reflects satisfaction with pricing, as many reviews mention a strong alignment between service quality and cost, positioning Hugo as a favorable choice for companies seeking reliable outsourcing solutions.

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (9)

England (1)

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Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves Sydney, Australia

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company known for their multi-channel approach, including email, phone, and LinkedIn outreach. Reviews reflect a mixed yet predominantly positive perception, with 71% of feedback highlighting effective lead generation and consistent communication. They impress clients with their adaptability and strategic input, though some reviews mention areas for improvement in empathy and industry-specific understanding.

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Reviews mention Professional

Martal Group has received consistently positive feedback regarding their professionalism. Clients have noted the team's exceptional communication skills, responsiveness, and proactive approach. For instance, a CEO highlighted their 'consistent communication' and 'open-mindedness,' while another client praised the 'clearly experienced professionals' who 'know what they're doing.' Overall, the sentiment reflects a high level of satisfaction with Martal Group's professional conduct, indicating they are well-regarded for their expertise and dedication to client success.

Sales Outsourcing & Email Marketing for E-Commerce Dev Co

5.0 Aug 14, 2024

They were proactive and engaged, delivering on time throughout the project. I'm impressed by Martal Group's clearly experienced professionals that know what they're doing.

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Lead Generation & Email Mktg for SaaS Sales Research Co

4.5 Mar 13, 2024

The person assigned was highly professional and knowledgeable. They were responsive.

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Sales Outsourcing & Mktg for Decentralized Talent Society

4.5 Jan 11, 2024

They have been very professional and proactive since the beginning of our collaboration. Very professional team who is well-experienced within their fields.

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Lead Gen & Sales Engagement for Crowdsourcing Company

5.0 Oct 16, 2023

Martal Group’s project management has been excellent. They have a distributed model, so a lot of different resources specialize in project management and engagement. They have a very slick, well-oiled, and professional framework, so we’ve never had any problems with the deliverables.

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Business Development for LED Lighting Company

5.0 Mar 20, 2023

The team members are professional and very knowledgeable when it comes to sales. Ryan and Josh at Martal are incredibly skilled and experienced and always meeting targets!

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Average Project Cost Breakdown

$10,000 to $49,000 (60)

Less than $10,000 (17)

$50,000 to $199,999 (10)

$200,000 to $999,999 (2)

$1,000,000 to $9,999,999 (1)

$10,000,000 + (0)

What Clients Have Said

Martal Group is frequently praised for providing good value for money, with clients noting their competitive pricing relative to the quality of service. One CEO highlighted that Martal Group offered 'good value for cost,' while another client appreciated the 'pricing fit our budget.' Overall, feedback indicates a positive sentiment towards their pricing strategy, with many clients satisfied with the outcomes achieved relative to their investment, although a few expressed concerns about the effectiveness of lead generation in specific instances.

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3 of 5 reviews are 5 stars

2 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 5 times in the past 6 months

In the past six months, Martal Group has received positive feedback for their lead generation services, with clients noting impressive results such as significant increases in inbound traffic and successful appointment settings. Clients appreciated their professionalism, quick iterations, and alignment with company values. However, one review indicated a lack of tangible results in a specific case, suggesting a need for improved responsiveness to client concerns. Overall, sentiment remains largely favorable, highlighting Martal Group's effectiveness and client-oriented approach.

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Sydney, Australia

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Easy to work with

Client feedback consistently highlights Helpware's ease of collaboration and effective communication. One client noted their team was 'extremely easy to work with,' often completing tasks ahead of schedule. Another emphasized the strong communication via email, Slack, and Zoom, stating that Helpware has become an extension of their team. Overall, clients expressed high satisfaction with Helpware's professionalism, responsiveness, and ability to integrate seamlessly into their workflows.

Staff Augmentation for Marketing Agency

4.5 Feb 20, 2020

Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule.

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Staff Augmentation for Computer Software Company

4.5 Oct 24, 2019

We are a remote business so it has been easy to make them as part of our team. They have found two spectacular people who have been a pleasure to work with. They have been very helpful in addressing any of our concerns.

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Office Support Resources for Hiring Company

5.0 Oct 6, 2018

They provide strong communication over email, Slack, and Zoom. They complete tasks quickly and effectively, and their off-site status hasn't caused any problems. All the resources we’ve worked with have been well-trained, communicative, and easy to work with.

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Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.

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Average Project Cost Breakdown

$50,000 to $199,999 (14)

$10,000 to $49,000 (13)

Less than $10,000 (5)

$200,000 to $999,999 (4)

$1,000,000 to $9,999,999 (3)

$10,000,000 + (1)

What Clients Have Said

Clients frequently commend Helpware for its competitive pricing and high value for money. One CEO noted, 'the value we get for our money is off the charts,' while another highlighted that Helpware's pricing fit their budget. A customer support team manager emphasized that Helpware's quality is excellent, stating they meet deadlines and stay within budget. Overall, clients express satisfaction with the service provided relative to the costs, indicating a strong perception of value.

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More responsive than most other service providers

Helpware is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Canada (1)

Georgia (1)

New Zealand (1)

United States (39)

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Illicium

4.8 18 reviews

$10,000+

$50 - $99 / hr

10 - 49

Mascot, Australia

Services provided

50% Sales Outsourcing

20% Corporate Training & Coaching

20% HR Outsourcing +1 service

10% Marketing Strategy

Illicium is a company specializing in outbound call center services with a focus on lead generation. Based on their reviews, 100% of clients commend their excellent project management and proactive customer care services. They are praised for their responsiveness and ability to meet deadlines consistently, with no areas of improvement noted by reviewers.

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Reviews mention Team players

Clients consistently praised Illicium for their collaborative approach and the eagerness of their team to foster strong working relationships. One client highlighted the team's effective communication and willingness to ask questions, which facilitated a smooth workflow. Additionally, the team's quick adaptation to the client's brand and services was noted as a significant strength, demonstrating their commitment to teamwork and project success.

Outbound Prospecting & Business Dev for CX Consulting Firm

5.0 Oct 17, 2022

It was a good workflow between the teams. They were easy to work with and always happy to ask questions and communicate as needed. Their approach and willingness to work together to make the project a success.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months

Recent client feedback for Illicium highlights their professionalism and effectiveness in lead generation. A Managing Director noted that Illicium delivered qualified prospects, including pre-vetted candidates with video cover letters. The team was praised for their prompt communication and timely project delivery, contributing to a significant time-saving experience. Overall, clients express high satisfaction with no reported areas for improvement, indicating a strong alignment with project goals.

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More responsive than most other service providers

Illicium is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Australia (15)

United States (1)

England (1)

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Salesdeck

5.0 1 review

$5,000+

$50 - $99 / hr

10 - 49

Pymble, Australia

Services provided

90% Sales Outsourcing

10% Email Marketing

Salesdeck is a telemarketing and lead generation company known for its professional approach and effective project management. According to reviews, they consistently meet success criteria and deliver tasks on time and within budget. A significant 100% of reviewers recommend their services, highlighting their high-quality service in the sector.

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

Less than $10,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have expressed satisfaction with Salesdeck's pricing and overall value for money. One client noted an investment of $32,500, highlighting that Salesdeck met most success criteria and delivered tasks on time and within budget. The professionalism and quality of service were particularly praised, with one reviewer stating, 'It's rare finding a company that provides consistently high-quality services in our sector.' Overall, the sentiment reflects a strong endorsement of their cost-effectiveness.

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Featured

What are Featured Providers?
Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Sydney, Australia

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

See all 13 projects
Reviews mention Professional

Hit Rate Solutions has received positive feedback regarding their professionalism from multiple clients. One client noted their 'impressive professionalism, attention to detail, and dedication to achieving project objectives.' Another client highlighted their 'very professional' approach, emphasizing that they stood out among offshore companies. Overall, the sentiment reflects a strong appreciation for their effective communication, timely delivery, and commitment to high-quality service.

Telemarketing Campaign for Real Estate Company

5.0 Feb 26, 2024

In summary, the company's project management approach was characterized by effective planning, timely delivery, and responsive communication. Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign. I was impressed by their professionalism, attention to detail, and dedication to achieving project objectives.

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Market Research Survey for Independent Consultant

5.0 Feb 11, 2018

The communication was great, and so was the workflow. They were very professional. There’s a lot of bad information about dealing with offshore companies, but they were an exception.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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More responsive than most other service providers

Hit Rate Solutions is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Canada (1)

United States (9)

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Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Sydney, Australia

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

See all 8 projects
2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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More responsive than most other service providers

Select VoiceCom is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Miami, Florida (1)

Raleigh, North Carolina (1)

Brooklyn, New York (1)

New York City, New York (1)

Los Altos, California (1)

San Rafael, California (1)

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SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Sydney, Australia

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

See all 11 projects
5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

$200,000 to $999,999 (2)

Less than $10,000 (1)

$50,000 to $199,999 (1)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently commend SureCall for their competitive pricing and exceptional value for money. One client noted their 'good value for cost' and praised the flexibility and culture fit. Another highlighted that SureCall designed a tailored solution at a 'very reasonable price.' Overall, the sentiment is positive, with users feeling that the cost aligns well with the quality of service provided, making them a reliable choice for various business needs.

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1 of 2 reviews are 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 2 times in the past 6 months

In the past six months, clients have praised SureCall for their effective call center services and excellent project management. A senior account executive noted significant improvements in customer satisfaction and efficiency, highlighting the responsiveness of team members Ryan and Marchaund. A director from a credit union appreciated SureCall's flexibility and cultural fit, with their service consistently meeting expectations. Overall, feedback indicates a strong sentiment of satisfaction with no reported areas for improvement.

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More responsive than most other service providers

SureCall is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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B2B Leads

5.0 3 reviews

$1,000+

Undisclosed

2 - 9

Miranda, Australia

Services provided

40% Demand Generation Marketing

35% Sales Outsourcing

15% Social Media Marketing +1 service

10% Direct Marketing

B2B Leads is a lead generation company specializing in creating targeted LinkedIn outreach campaigns. Overall, 100% of the feedback is positive, with clients highlighting their excellent project management, tailored communication, and effective lead generation strategies. Approximately 67% of reviewers appreciated the cultural fit and value for cost.

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Reviews mention Professional

The overall sentiment regarding B2B Leads is highly professional, as evidenced by client feedback highlighting a smooth onboarding process and responsiveness to changing needs. A managing consultant praised their engagement, noting the absence of a lock-in contract and a money-back offer, which alleviated initial concerns. The client appreciated the alignment of company values and the effective communication throughout the project, leading to new clients and increased revenue.

Digital Marketing for Business Consulting Company

5.0 Sep 5, 2023

Initial concerns overcome by no lock-in contract and money-back offer on first month. We've had a professional engagement, and they're responsive to our changing needs.

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said

Clients consistently praised B2B Leads for their cost-effectiveness and value for money. One client noted, 'Good value for cost' and highlighted the absence of a lock-in contract and a money-back guarantee as significant advantages. Another client emphasized a high return on investment, stating, 'my ROI is much higher than their cost.' Overall, the sentiment reflects a strong appreciation for the company's ability to deliver results that justify their pricing.

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More responsive than most other service providers

B2B Leads is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Melbourne, Australia (1)

Brisbane, Australia (1)

Sydney, Australia (1)

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hammerjack

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Sydney, Australia

Services provided

10% Call Center Services

30% Accounting

30% Finance & Accounting Outsourcing (FAO) +4 services

15% Back Office Outsourcing

5% CRM Consulting and SI

5% IT Managed Services

5% Other IT Consulting and SI

hammerjack is a business process outsourcing (BPO) company specializing in providing skilled virtual assistants and executive support at competitive prices. Reviews indicate a 100% positive sentiment, highlighting their responsiveness, quality of candidates, and alignment with client values, with no areas for improvement mentioned. Approximately 50% of reviewers commend the exceptional candidate quality and cost-effectiveness.

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Reviews mention Professional

The feedback regarding hammerjack highlights a strong sentiment of professionalism, particularly in their service quality and staff competency. A client noted the 'high quality of staff and service,' while praising the seamless management from recruitment to ongoing support. The effective collaboration between teams was emphasized, demonstrating hammerjack's commitment to maintaining client satisfaction. Overall, the reviews reflect a positive impression of hammerjack's professional capabilities.

Business Services for Digital Marketing & Consulting Agency

5.0 Aug 23, 2021

Service and competency of staff! They have a reputation for the high quality of staff and service. No - everything from recruitment to ongoing management has been seamless.

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Average Project Cost Breakdown

Less than $10,000 (1)

$10,000 to $49,000 (1)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently highlight hammerjack's competitive pricing and exceptional value for money. One reviewer noted the 'very agreeable cost' for hiring a skilled Executive Assistant, while another emphasized the 'high quality of staff and service' provided at low costs. Overall, the sentiment reflects satisfaction with the balance of cost and quality, with no reported areas for improvement regarding pricing.

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Uplift Sales

Not yet reviewed

$10,000+

Undisclosed

2 - 9

Pagewood, Australia

Services provided

100% Sales Outsourcing

Uplift Sales is a Sales Outsourcing company. They provide Sales Outsourcing and were founded in 2020.
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Telemarketing Professionals

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Frenchs Forest, Australia

Services provided

25% Call Center Services

50% Sales Outsourcing

25% Customer Service Outsourcing

Telemarketing Professionals offers appointment setting services to help grow client bases. Their engagement is praised for producing regular appointments and demonstrating a strong return on investment. Clients have expressed satisfaction with the effectiveness of the workflow and have recommended their services to others, highlighting the company's impressive performance.

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SalesPond

4.5 1 review

$5,000+

$25 - $49 / hr

50 - 249

Sydney, Australia

Services provided

10% Call Center Services

60% Sales Outsourcing

10% Content Marketing +2 services

10% Event Marketing

10% Social Media Marketing

SalesPond offers lead generation services by providing outsourced Business Development Representatives (BDRs) for both full and part-time roles. Their clients commend them for their responsiveness, flexibility, and strong market coverage in the APAC region. Overall, feedback highlights successful project management and a commitment to exceeding agreed-upon outcomes.

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What are Featured Providers?
HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Sydney, Australia

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

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Reviews mention Attentive

Clients consistently highlight HelpSquad's attentiveness and responsiveness throughout their projects. One client noted, "Attentiveness and timeliness was on point," emphasizing the company's commitment to meeting specific needs. Additionally, another client remarked that HelpSquad "listened to our specific needs and tailored a solution that fit us," further reflecting their dedication to client satisfaction. Overall, the sentiment regarding HelpSquad's attentiveness is overwhelmingly positive, indicating a strong alignment with client expectations.

Call Center Services for Software Company

5.0 Feb 14, 2024

Attentiveness and timeliness was on point. They listened to our specific needs and tailored a solution that fit us.

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months

Recent feedback for HelpSquad highlights a strong emphasis on excellent customer service and effective lead generation. A CEO from ReVerb noted a weekly increase of 10 leads due to HelpSquad's management of their live chat. Clients appreciated the team's responsiveness and constant communication, with no reported complaints. Overall, sentiment is highly positive, with clients valuing the company's alignment with their values and budget.

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More responsive than most other service providers

HelpSquad is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Rochester, Minnesota (1)

Lexington, Kentucky (1)

Oak Brook, Illinois (1)

Lawrenceville, New Jersey (1)

Hatboro, Pennsylvania (3)

Quakertown, Pennsylvania (1)

Souderton, Pennsylvania (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sydney, Australia

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company

5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

$200,000 to $999,999 (2)

$1,000,000 to $9,999,999 (1)

What Clients Have Said

Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.

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More responsive than most other service providers

six eleven global services is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Canada (1)

Malaysia (1)

United States (6)

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Simply Contact

4.8 26 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Sydney, Australia

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a proficient provider of Contact Center Services, specializing in Inbound and Outbound Call Center operations, Customer Support Services, and multilingual Customer Care Services. They consistently receive high praise, with clients noting impressive enhancements in customer satisfaction, response time, and cost-efficiency. An estimated 98% of feedback highlights their professional project management and adaptability, underscoring their effectiveness in delivering tailored, high-quality telephonic support solutions.

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Reviews mention Easy to work with

Overall, Simply Contact is regarded as easy to work with, as highlighted by the client who noted their team is 'very easy to talk to and easy to deal with.' Regular communication through weekly calls and emails further enhances collaboration. Despite some minor issues with standard operating procedures, the client appreciates the team's responsiveness and willingness to improve, indicating a positive sentiment towards the partnership.

Multilingual Client Support for Customer Service Provider

4.0 May 16, 2022

We have 2 more other outsourced teams/vendors working with us. We used to have 5 and had to let the others go. We kept their team because they are very easy to talk to and easy to deal with. Also they are the only team that has German and Japanese speakers.

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Customer Service Outsourcing for AdTech Company

4.0 Dec 9, 2024

They were reliable, easy to work with, and helped make our support operations run smoothly. Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.

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2 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months

Recent reviews of Simply Contact highlight a strong overall sentiment, with clients praising their adaptability and effective project management. For instance, a CEO noted their quick onboarding and professional tone in customer interactions, while a Marketing Manager commended the multilingual support and swift training of agents. Additionally, measurable improvements included a 40% reduction in claims processing time and increased customer satisfaction scores. Despite minor suggestions for improvement, clients expressed high levels of satisfaction with the services provided.

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More responsive than most other service providers

Simply Contact is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Israel (1)

Italy (1)

Latvia (1)

Philippines (1)

Ukraine (8)

United States (7)

England (4)

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Serviced offices International

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Chatswood, Australia

Services provided

100% Call Center Services

Serviced offices International, a call center company, is in Chatswood, Australia. Their services include Call Center Services.
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8x8

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Sydney, Australia

Services provided

100% Call Center Services

Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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Featured

What are Featured Providers?
SupportYourApp

4.9 59 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sydney, Australia

Services provided

25% Call Center Services

55% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

5% Data Annotation Services

SupportYourApp is a professional Customer Support Services provider specializing in Contact Center Services and Telephonic Support, with a focus on inbound and outbound call handling across multiple languages. The company's dedication to delivering timely, efficient, and high-quality support is consistently praised, with 100% of reviewers highlighting their professionalism and proactive communication. The flexibility in scaling support teams and maintaining customer satisfaction has been a significant advantage for many clients.

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Reviews mention Easy to work with

The feedback regarding SupportYourApp's ease of collaboration is overwhelmingly positive. Clients have consistently noted their team's flexibility and communication skills, with one client remarking that working with them is 'always a pleasure.' Another client emphasized the seamless workflow, stating they 'put 100% of trust in SYA,' which enhanced productivity. Overall, clients appreciate the company's commitment to understanding their needs and adapting to challenges, affirming that there are no significant areas for improvement.

Technical Support for Analytics Platform

5.0 Mar 31, 2021

Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure. We were impressed with their communication skills and empathy towards the customers.

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Customer Support for Private Label Product Company

5.0 Mar 3, 2021

We put 100% of our trust in SYA so it has been so easy to work with them and our work became more productive because we don't have to be worried about the customers' inquiries.

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Staff Augmentation for Software Provider

5.0 Sep 4, 2019

All team members were very easy to work with and always looked for ways to address all questions and concerns in a flexible manner even if they did not fit their existing practices well.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months

In the past six months, clients have praised SupportYourApp for their professional setup and adaptability in customer support roles, noting faster response rates as a measurable outcome. A recent review highlighted their good value for cost and effective project management, with all deliverables being met on time. Overall sentiment remains positive, with no significant areas for improvement identified by clients at this time.

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More responsive than most other service providers

SupportYourApp is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Austria (1)

Czech Republic (1)

Denmark (1)

Germany (1)

Greece (1)

Ireland (1)

Israel (6)

Italy (1)

Luxembourg (1)

Netherlands (3)

Russia (1)

Sweden (1)

Switzerland (1)

Ukraine (7)

United States (18)

England (4)

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Significo

5.0 3 reviews

$1,000+

$25 - $49 / hr

50 - 249

Serves Sydney, Australia

Services provided

40% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +2 services

15% CRM Consulting and SI

10% Direct Marketing

Significo is a proficient provider of Customer Support Services, specializing in Contact Center Services, including both inbound and outbound call handling. With a 100% positive feedback rate from clients, they are praised for their passion, expertise, and customer-centric approach. Clients report increased customer satisfaction, reduced waiting times, and improved service efficiency through their collaboration with Significo.

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2 of 2 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Passenger Transportation Company

5.0 — Significo provided call center services to a passenger transportation company. They assisted the end customers with travel price inquiries, subscription ticket inquiries, passenger complaints, and Read more

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

$1,000,000 to $9,999,999 (1)

Less than $10,000 (0)

$10,000 to $49,000 (0)

$200,000 to $999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently commend Significo for their competitive pricing, which they describe as fitting their budget while providing excellent value. One client noted the company's 'good value for cost' and praised how Significo's services led to increased customer satisfaction and reduced waiting times. Another client emphasized the alignment of company values and the high ratings, indicating that the overall sentiment reflects satisfaction with the cost-effectiveness and quality of services offered.

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Valoris Center

4.9 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Sydney, Australia

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a leading provider of comprehensive Contact Center Services, including Inbound and Outbound Call Center solutions. The company is consistently praised for its flexibility and professional approach, achieving success rates of up to 80% and customer satisfaction scores above 90%. Clients commend their proactive communication and adaptability in addressing diverse customer support needs.

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Reviews mention Professional

The sentiment regarding professionalism at Valoris Center is overwhelmingly positive. Clients highlight the team's proactive approach and commitment to results, with one customer noting their 'highly professional' project management and innovative ideas. Another client praised the team's dedication and expertise, stating that Valoris is an 'excellent and reliable partner.' Overall, feedback emphasizes their ability to deliver high-quality service while maintaining effective communication and collaboration.

BPO for Automobile Importer And Distribution Company

5.0 Jan 13, 2023

Valoris Center is an excellent and reliable partner to work with in achieving these objectives. Moreover, the lead evaluation service provided by Valoris significantly increases the quality of the leads we submit to our dealers to be converted in sales. Their previous experience and knowledge, the professional team, and their willingness to customize the solution for us.

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Call Center & Sales Services for FinTech Platform Co

5.0 Nov 14, 2024

The project management team was highly professional, consistently bringing innovative ideas to the table and delivering the expected results. We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.

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Call Center Services for Optics Co

5.0 Mar 12, 2025

The team at Valoris Center is highly flexible and consistently offers improvement ideas. They deliver on time and respond promptly to our needs, providing a professional service. Valoris Center stands out for their flexibility and strong people skills. They consistently maintain a professional and customer-focused approach.

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6 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center & Sales Services for FinTech Platform Co

5.0 — Valoris Center was hired by a fintech platform company to manage their outbound service and sales campaign. The team handled the client's welcome calls and encouraged customers to order a physical Read more

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2 of 2 reviews are 5 stars

2 new reviews for Call Center Services services

Unknown avg. project cost

Reviewed 2 times in the past 6 months

Recent reviews of Valoris Center reflect a strong overall sentiment, highlighting their effectiveness in appointment setting and customer engagement. Clients reported a success rate of 20% for consultations and up to 80% contact rates for new customers, demonstrating their proficiency in outbound campaigns. Feedback emphasized their flexibility, professionalism, and proactive approach to project management, with no noted areas for improvement. Clients appreciated the alignment of company values and the high-quality service provided.

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More responsive than most other service providers

Valoris Center is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Gen Leads

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Sydney, Australia

Services provided

50% Sales Outsourcing

30% Marketing Strategy

20% Direct Marketing

Sales Outsourcing company Gen Leads was established in 2011. The team offers Sales Outsourcing and Marketing Strategy and is located in Sydney, Australia.
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More responsive than most other service providers

Gen Leads is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Your Phones Covered

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Lane Cove West, Australia

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Your Phones Covered is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Call Center Services and are in Lane Cove West, Australia.
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Featured

What are Featured Providers?
Belkins

4.9 223 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Sydney, Australia

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation and Contact Center Services company that excels in outbound email and telephonic support. With a strong emphasis on personalized outreach and appointment setting, their work consistently garners positive feedback, with over 90% of reviews highlighting their efficiency and proactive communication. Clients frequently commend their ability to foresee challenges and adapt strategies for improved results, offering great value for cost.

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41 of 43 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Account-Based Marketing for IT Services Company

5.0 — Belkins executed a targeted account-based marketing campaign for an IT services company. The tasks included identifying potential clients, creating outreach campaigns, cold calling, Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (131)

$50,000 to $199,999 (37)

Less than $10,000 (27)

$200,000 to $999,999 (3)

$1,000,000 to $9,999,999 (1)

$10,000,000 + (0)

What Clients Have Said

Belkins has received positive feedback regarding their overall cost and value for money. Clients frequently highlight that their pricing aligns well with expectations while delivering high-quality leads and appointments. One client noted, "Pricing fit our budget" and emphasized the "good value for cost," while another remarked on Belkins' ability to exceed expectations with results and responsiveness. Overall, clients appreciate the return on investment achieved through Belkins' services, affirming their perceived value relative to the costs incurred.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months

Recent client feedback for Belkins highlights their effective cold email outreach strategies, with one client noting impressive results from targeting thousands of potential customers. Clients appreciate their responsiveness and expertise in cold email best practices. However, there is a suggestion for improvement regarding the timely adjustment of strategies to enhance outcomes. Overall, sentiment remains positive, with clients valuing both the company's alignment with their values and the measurable success achieved.

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More responsive than most other service providers

Belkins is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Unity Communications

4.9 46 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sydney, Australia

Services provided

10% Call Center Services

55% Back Office Outsourcing

35% Customer Service Outsourcing

Unity Communications is a reputable company specializing in comprehensive Customer Support Services, including Inbound and Outbound Call Center solutions. Their consistent high ratings reflect a strong commitment to quality and client satisfaction, with over 80% of reviews highlighting their professionalism and effective communication. Notable achievements include a 20% increase in customer satisfaction and a 30% reduction in response times, showcasing their dedication to excellence in telephonic support.

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6 of 7 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Private Equity Group

5.0 — Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone Read more

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9 of 11 reviews are 5 stars

3 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 11 times in the past 6 months

Recent reviews for Unity Communications reflect a positive overall sentiment, highlighting their professionalism, responsiveness, and effective communication. Clients noted significant improvements in operational metrics, such as faster response times and increased revenue. For instance, a healthcare client praised their timely delivery and quality of work, while a customer service manager commended their ability to seamlessly integrate new agents. However, some reviews indicated areas for improvement, such as smoother team transitions and more accurate performance evaluations.

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Canada (1)

Ireland (1)

United States (35)

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B2B Growth Force - Real Revenue Growth!

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Newtown, Australia

Services provided

20% Business Consulting

20% Fractional CMO Services

20% Marketing Strategy +3 services

20% Sales Outsourcing

10% Demand Generation Marketing

10% Event Marketing

B2B Growth Force - Top B2B Marketing, Revenue Operations & ABM Agency offers marketing strategy development and revenue operations services, focusing on enhancing business growth. Reviews highlight Pradeep's patience, prompt communication, and innovative strategies. Clients appreciate the detailed guidance and effective solutions provided, though there is a suggestion to expand the team to accommodate more clients simultaneously.

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Employ Remote Pty. Ltd.

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Chester Hill, Australia

Services provided

10% Call Center Services

10% Application Testing

10% Back Office Outsourcing +7 services

10% Business Consulting

10% Custom Software Development

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% Mobile App Development

10% UX/UI Design

10% Web Development

Employ Remote Pty. Ltd. Is a custom software development company. Their midsize team is located in Chester Hill, Australia. Their services include Custom Software Development and UX/UI Design.
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Bluebirdz

Not yet reviewed

Undisclosed

$50 - $99 / hr

50 - 249

Sydney, Australia

Services provided

15% Call Center Services

30% Custom Software Development

25% Mobile App Development +3 services

10% IT Staff Augmentation

10% IT Strategy Consulting

10% UX/UI Design

Bluebirdz is a software development company. Their midsize team is based in Sydney, Australia and focuses on Custom Software Development and Mobile App Development. The agency was launched in 2016.
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Oakmont Magnus Global

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Parramatta, Australia

Services provided

35% Recruitment Process Outsourcing

15% Staffing

10% Architectural Design +5 services

10% Back Office Outsourcing

10% Sales Outsourcing

10% Web Design

5% Customer Service Outsourcing

5% Finance & Accounting Outsourcing (FAO)

Oakmont Magnus Global is a Recruitment Process Outsourcing company located in Ahmedabad, India and Parramatta, Australia. Their services include Recruitment Process Outsourcing and Staffing.
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Performance Marketing Analytics

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sydney, Australia

Services provided

20% Call Center Services

40% BI & Big Data Consulting & SI

20% CRM Consulting and SI +1 service

20% Market Research

Performance Marketing Analytics is a data analytics company. Launched in 2002, the agency specializes in BI & big data consulting & SI and Market Research.
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