Connecting To Your Customers in a Whole New Way

Made for

Clients looking for a mature cloud-centric platform that can produce a high-volume of apps that are easily connected to the Salesforce ecosystem.

Not for

Clients who would not use the significant number of features and tools available, or are not interested in being tied to a single vendor, language, and data model.

 
Annual contract
 
$25 - $4,000/user/month
Pricing details

Features

Pricing

Basic info

 
Annual contract
 
$25 - $4,000/user/month
 
Monthly subscription

Reviews

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Client Interview
Feb 23 2016

Using the Salesforce App Cloud for Large Busineses

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
5.0
the reviewer
 
Information Technology
 
2-10 Employees
 
San Antonio, TX
Technical Architect, Kadence
Tim Reyes
1
 
Verified
The Review
Recommendations

Kadence is an Information Technology company that specializes in developing custom applications using the Salesforce platform. Kadence has found Salesforce to be particularly useful for clients who are looking for an end-to-end solution that will be scalable for a large company. Salesforce might not be the best fit for a company who is only building a few apps, or is not looking for a long-term solution.

CHALLENGE

Can you provide a brief description of your company, and the role that you play there?

Our company name is the Kadence Collective. We’re a Salesforce consulting agency. We have developers, and we have consulters here. I’m one of the architects that works here at Kadence. All we do is the Salesforce development. We’re certified partners with Salesforce.

How long have you worked with Salesforce, and for readers who don’t know, can you describe the relationship Kadence has with Salesforce as a partner or otherwise?

We’re a certified implementation partner, so we’re certified partners with Salesforce. We have different certifications here within the company, the admin certification to the developer certification to Pardot certification here at Kadence. We work with Salesforce directly mostly for implementation so that people that are just getting the Salesforce platform, Salesforce will basically contact us and we will help the client set up or implement their Salesforce environment.

SOLUTION

Are you familiar with, or do you partner with any other RAD platforms? What are the key differentiators between these systems?

Most of the systems that we have as competitors is because Salesforce was initially set up as a CRM. What we usually get is we get people who are on a different platform, but it’s another CRM site, so it could be SugarCRM, Microsoft Dynamics, anyone like that. As far as rapid application, the Salesforce platform is awesome for that. You don’t see that in a lot of the other applications. That’s where I find Salesforce being unique.

Initially, like I said, it was set up to be a CRM tool. As it is today, you’ll see a lot of people switching over from SugarCRM, like I said. There’s a bunch of them out there. Different CRM systems are switching over to Salesforce. Honestly, a lot of the people don’t even know that it’s customizable. They think, at first, that it’s just a CRM system, but once we get in there and we start doing development, then they realize, “Oh, wow, you can do that?” and they say, “Oh, that’s cool,” because it’s totally customizable. That’s, I guess, the advantage to me, working with Salesforce directly. Not only is it just a CRM tool, but it’s a total application that you can use and develop anything that you want.

What type of clients are ideal candidates for Salesforce?

I’d say that anybody who is looking for a custom application in the cloud, it would be a good fit for Salesforce. Like I said, there’s just so many different things that you can do within Salesforce, especially when you’re doing custom development like Force.com. Anything is possible within there. If you were working on a job application, it’s real similar to that. The code is structured similarly to Java. We use Apex in Salesforce. As far as a customer goes, it’s anybody who would be looking to have a custom user interface, this would probably be a good fit for. If you don’t want to maintain any servers, it’s cloud-based, so you don’t have to worry about that either.

What type of candidates should avoid Salesforce?

If we’re talking specifically about the app cloud, that’s all on the Force.com platform, and it can, at times, get a little pricey depending on how customized you want it. If there’s a smaller company out there that is wanting to get something totally customized, it could be a little pricey for a smaller company like that. Then the flip side to it is you can have it totally customized to exactly what you want. It’s not just like you’re getting your out-of-the-box functionality; we’re building it to your exact standards that you want.

What cost factors should clients keep in mind when considering whether they should work with Salesforce?

Salesforce’s pricing structure is based on a monthly basis, and you pay per user. There are different license types that you can purchase. If you’re looking for a CRM tool, then there’s a certain license type that you might want to go with because that’ll come with your core components like leads and opportunities, accounts, and those things, which is standard for a CRM tool. If you’re looking at the Force.com or the app cloud side of it, then that one, again, is just totally customized. On those, you can build out your own objects; they call them objects in Salesforce. Most people would just know them as a database table. That’s probably one of the benefits.

The chief benefits about going custom, you can build it however you want, design the architecture the way that you want. As far as pricewise goes, like I said, the Force.com licenses are a lot cheaper than the regular CRM licenses, so if you don’t need the CRM side of it and you just want to build a custom application, then in that case, your licenses will be fairly inexpensive. If you needed a partner or somebody to build it out, then that’s when you would add your cost on to just how customized that you wanted it to be.

Is it popular to use a vendor in conjunction with the Salesforce App cloud, or do the majority of its companies using Salesforce develop their apps in-house?

I’ve seen so many different companies come to us, and I’d say the majority of the time, for people that try to self-implement, they’ve tried to do it on their own, and they get to a certain point where they don’t understand the technology as well as they thought they did. So they come to us basically to customize the system now, and by the time we get it, it’s a little bit of a mess. Now it takes us a little bit more time to fix some of the things that they did because they didn’t do it correctly. It would’ve cost them a lot less money if they would’ve called us upfront versus waiting. If you try to do it on your own, that’s when it gets a little messy. I’ve seen a couple times where people have been able to do it, but those developers had Salesforce experience in the past.

FEATURES

What are the features or tools of the platform that have most impressed you?   

There’s a couple of different things. There’s one new tool that’s up-and-coming. It’s out there now. It’s called Salesforce Lightning. Basically, there’s some Lightning components that you can drag and drop in, and it’s a mobile interface that you get, so it doesn’t require any code or anything. You can just drag and drop that stuff. That part of it, I think, is really cool.

There’s also the Salesforce1 application. That’s an awesome experience for mobile device, as well. There is also Heroku, which is another feature that’s in Salesforce. It allows you to write applications in other native languages and have it connected and work within Salesforce. That’s a pretty cool one that they have.

The other cool thing for customers who are looking into Salesforce is the AppExchange. The AppExchange is kind of like your iPhone iOS app store, but it’s for Salesforce application. A lot of people have developed applications in there, and it’s an easy way for you to get certain functionality. If you didn’t have a developer to do this, you can pay a small monthly fee to buy this service that does whatever it is. Maybe it helps you do mass emails or it helps you de-duplicate some of your leads or your prospects. That’s a pretty cool feature, too, because there’s just so many applications out there that are beneficial for a lot of businesses.

 

Are there any areas of the software that could be added or improved upon?  

I can’t really think of a lot of negatives with it. Maybe I’m biased. I don’t see the negative side, I guess. Maybe, if I had to pick one, say your internet connection went down, or you’re in an airplane, or something, then you wouldn’t have access to the data because it’s in the cloud. There are some apps from the AppExchange that you can get that would alleviate that problem, but I think that’s the only thing that I see. There are some ways to get around it.

Have you had a positive or negative experience utilizing the platform’s support resources?

The support that Salesforce gives, I haven’t had a really good experience with them yet. Most of the time it’s just because when you call you get different people. You explain your issue, and they might tell you to go to support tier two now, and you go to that person, and it’s almost like they didn’t know what you were doing or what you talked to the other persona about, so you’re talking to them and explaining the problem. I just never have received a good resolution from them. They’re interested in closing the [13:21] out right away. Not that I’m just a consultant, but it just makes sense to me, if I were a business owner, to hire a consultant rather than mess with the support because I haven’t had a really good experience with them in the past. I’ve called them a bunch of times, and it’s just never a great experience, I’ll say.

Do you have any recommendations for a company who is considering using Salesforce?

Even though you’re looking at maybe some smaller requirements at the time, always think of the bigger picture so you design it correctly initially, so you don’t have to spend a lot of time doing rework or a new design later on. If you think you might end up doing something in the future, but you’re not sure when, just start preparing for that, whether it’s building out new custom objects just to get ready for that, or whatever it is. That way, you don’t have to redesign later on and spend more money.

OVERVIEW

To sum up: We have a few quick questions, and for each question we ask you to rate the software on a scale of 1-5 with 5 being the best.

What would you give the software for functionality of the features available?

Five. I would give it a five. I really like it a lot.

What would you give the software for ease of use or ease of implementation into your business?

Five. To me, I would say it’s a five. That might be because I’m a consultant, so I’m used to it, but to me, it’s a five.

For support, as in responsiveness of the team or helpfulness of the resources available?

Four. Responsiveness is awesome. They’ll get back to you right away. As far as what they’re able to help you out with and their recommendations, it sometimes is not on par. I’d probably give that a four because we’re just talking about Salesforce support, not if you were to hire a consultant.

Overall, satisfaction with the platform?

Five. I definitely would give it a five. I love the platform a lot.

How likely are you to recommend the software to a colleague or similar business?

Five.

5.0
Overall Score
  • 5.0 Features
  • 5.0 Ease of Use
  • 4.0 Support
  • 5.0 Willing to Refer
 
Client Interview
Feb 23 2016

Building and Maintaining an Enterprise App Using Salesforce

4.0

Features: 
4.5
Ease of use: 
3.0
Support: 
3.5
Willing to refer: 
4.0
the reviewer
 
Information Technology
 
2-10 Employees
 
London, UK
Founder & CEO at Daddy Donkey Labs
Stony Grunnow
1
 
Verified
The Review
Recommendations

The client is DaddyDonkey Labs, a mobile app developer who has built a number of apps that have been featured on the Salesforce app exchange. While the client admits that Salesforce is beginning to show its age, he still feels that it is the best full service app platform available, and highly recommends it to others.

CHALLENGE

Can you provide a brief description of your company and the role that you play there?

The company is Daddy Donkey Labs. It has two main apps; DaddyAnalytics, which was our first one, and Breadwinner, which was our second one. Both of them are Salesforce-based applications that are used by end user companies who have Salesforce. DaddyAnalytics integrates Salesforce with Google AdWords, and Breadwinner integrates Salesforce with Zero and Quickbooks Online.

How long have you worked with Salesforce, and for readers who don't know, can you describe the relationship Daddy Donkey Labs has with Salesforce as a partner or otherwise?

I was a consultant for a Salesforce partner for three years and then developing on the Salesforce platform another three years. Salesforce has a huge ecosystem of partners and often doesn't interact with the end customer as much as its partners do. I explicitly do development for our own two apps. I occasionally talk to other people who are considering it. We focus just on developing our own apps and selling them.

SOLUTION

Are you familiar with or do you partner with any other RAD platforms? What are the key differentiators between these systems?

We primarily use GetHub and email, which I know is a little bit old school, but it works well given the size of our development team, which is on the smaller side. Salesforce developers usually end up picking either the Force.com IDE, which is just Eclipse with a [02:00] from what I understand, a pretty good overlay, or the actual web-based Salesforce technology. They'll actually develop right in the browser.

What type of clients are ideal candidates for Salesforce?

From what I've seen Salesforce works best for companies with high value, high margin, and high touch sales. They are particularly good if you need to integrate a large number of data systems into one, and Salesforce often provides the underlying CRM data. Then companies bring everything up and leverage its user interface and reporting.

In terms of in-house development, their mobile platform is moving quickly. It's still, I think, developing heavily. They're calling it Lightening, and that's still going through its early iterations.

What type of candidates should avoid Salesforce?

Companies that want to transition to pure automation might not benefit as much Salesforce does really well when you have a high level of automation combined with the human element. If you just wanted pure automation, you might be better off doing world programming somewhere.

What cost factors should clients keep in mind when considering whether they should work with Salesforce?

The cost of a good developer is significant to the point that a lot of the developers we either work with or talk to in terms of interviewing are trying to get into the Salesforce ecosystem because the Salesforce developers are making that much more money than all the other ones. The cost of development, whether that's in the US or offshore, is going to be significant. People usually find it worthwhile; otherwise, the demand wouldn't be going through the roof.

In terms of the platform, a lot of the published pricing will be accurate. Enterprise-level is functionally the minimum that everyone will need if they're going to do anything on it. I would say the general cost would come down to the obvious [sutription] of development and then all the tangential costs, which will be there for anything they pick.

Is it popular to use a vendor in conjunction with the Salesforce app cloud, or do the majority of its companies using Salesforce develop their apps in-house?

I think most of them will be using partners, everything from the garage-based development shop, whether in the US or offshore, whereas you're looking at Accenture. Accenture just bought Cloud Sherpas, which is, off the top of my head, 1100 people. They bought Tequila in the UK. They're focusing tremendously on the product development, and they have PDO certifications from Salesforce. You've got everything from Accenture at the top of the line down to a guy you can find off Elance who will claim he can do this for you.

For that reason, a lot of the development cost for Salesforce are increasing, so maybe it makes more sense to work with a partner agency.

My personal opinion is you're better off merging the two. One of the challenges, not limited to Salesforce, is that all development always takes longer than you think. If you go into the approach of the partner with a fixed cost in mind, you will invariably be unhappy. In my experience, the right answer is to pick a monthly cost and be willing to pay forever, whether that's an employee or a partner.

FEATURES

What are the features or tools of the platform that have most impressed you?

We are at height of the app providers, so of course, biasnesses, but what I love is the app exchange, the fact that when you need a tool, chances are someone has already built it. Your ramp-up time can be minutes. Your capital outlay is often zero. For those people who are thinking of building apps, very often they're better off taking an existing one and seeing if they can get 90% of the functionality rather than their perfect solution right away.

For the other stuff, the fact that so many people know it. The events, the ecosystem, the reporting is also quite impressive, too.

Are there any areas of the software that could be added or improved upon?

I think Salesforce recognizes being 15 years old, it is quite old in the tech world, and I think its classic UI was definitely showing its age. That's, I think, why they rebuilt the entire UI on the back-end around Lightening. I'm very curious to see where Lightening is going.

As for the products, I would say its detraction is often its benefit at the same time in that Salesforce presumes a rather structured – not rigid but structured – approach to accounts, contacts, opportunities. As long as you can fit into that, you'll find that every consultant, every developer, and every app exchange product out there works with your model. As long as you can adhere to Salesforce presumed architecture about your company, it does amazing things. If you have a subscription-based company and Salesforce does not have inherent built-in subscription technology or doesn't focus on it, you're in an uphill battle.

Have you had a positive or negative experience utilizing the platform's support resources?

I'd say that Salesforce has done an incredible job of creating a community around it, and the community often leads the support, be that LinkedIn, Salesforce's own community user groups, so the community aspect of the support is incredible. Very often when you find people are talking to support, it's often education, and Salesforce is doing that, as well. With their technical support, they're better technical support requires Premier status, which is an additional cost. Some people, I feel, might appreciate if that wasn't always the case.

Do you have any recommendations for a company who is considering using Salesforce?

To bring as much expertise and skillset in-house and to allow the project to never end but be okay with that. To use an analogy, if someone comes to you and says, “How many hours do I have to spend helping my kids with homework?” You don't say oh, it's 50 hours and you're done. The answer you usually give is, “It'll be 10 hours a week forever, or at least until they're 20.” When people approach Salesforce, you're not buying a toaster. I sometimes joke, but it's like getting 50 free interns, but they need to be trained constantly. They're smart, they'll work for free forever, but they won't know what they're doing unless you put a lot of training behind it. The project will always have new features, new enhancements, and because of that you will always keep it going.

OVERVIEW:

To sum up, we have a few quick questions. For each question, we ask you to rate the software on a scale of 1-5 with 5 being the best.

What would you give the software for functionality of the features available?

Four-point-five.

What would you give the software for ease of use or ease of implementation into your business?

Three. If it's the second time you've done it, five. If it's the first time, there's a lot of presumption that's not going to go smoothly. With poor expectations, it's a three.

For support, as in responsiveness of the team or helpfulness of the resources available?

Three-point-five.

How likely are you to recommend it to a friend or colleague?

Four.

Overall, satisfaction with the platform?

Four.

4.0
Overall Score
  • 4.5 Features
  • 3.0 Ease of Use
  • 3.5 Support
  • 4.0 Willing to Refer
 
Client Interview
Mar 03 2016

Custom Salesforce development services

3.0

Features: 
2.5
Ease of use: 
2.0
Support: 
2.5
Willing to refer: 
2.0
the reviewer
 
Information Technology
 
11-49 Employees
 
Alexandria, VA
Sr. SEO Consultant at JANBASK
Priyanka Jain
1
 
Verified
The Review
Recommendations

There are several Salesforce Consulting Partners that businesses can choose from nowadays as Salesforce CRM and implementation is high on demand in the current business environment. However ensure that the Salesforce Consulting Company is comprised of certified staffs for getting the best results. Furthermore check the previous track record of the Salesforce Consulting Companies before selecting the ideal Salesforce Consultant for your business.

Experience

It is desirable to ask for case studies from the earlier clients that the Salesforce Consulting Company has offered services for in their previous projects. It helps businesses to ensure the Salesforce Consulting Partners are capable and competitive enough in satisfying the growing client requirements efficiently. JanBask.com is a pioneer company specialized in offering Salesforce for small businesses. We take in to consideration the needs and requirements of the company before providing them with the best possible Salesforce implementation services that help take their business to the next level within the shortest span.

Pros

Clients can enjoy better customization abilities through custom Salesforce development services which help them meet their unique requirements in an efficient way. Salesforce consultants would give more priority in understanding the client requirements before implementing the required customizations. Check www.janbask.com for more details.

Cons

Disadvantages may vary from easy adaptability, seamless upgrades, easier customizations, improved integration and the presence of user-friendly interfaces etc. A company having skilled certified Salesforce developers would be capable in offering potential benefits through their Customized Salesforce development services

3.0
Overall Score
  • 2.5 Features
  • 2.0 Ease of Use
  • 2.5 Support
  • 2.0 Willing to Refer