Can you please provide a brief description of your organization and the role that you play there?
We are a midsized sport league and organization. I oversee television and new media.
Please describe your role in the initial application development process and your current engagement with app development or content updates?
I didn’t do anything with the platform myself, I oversaw a team who was responsible for using the July MX platform to make updates to our apps.
What was the business challenge your organization was facing that incited the need for a mobile application, and what was the business goal that you were hoping to accomplish?
We wanted to have a consistent scoring method and tools within our apps.
For what app platforms did you want to build an app?
We needed apps created for iPhone, iPad, and Android and relaunched all of those with July Systems.
Did your organization have a formal selection process for deciding on a mobile app development software? Was your organization considering other software or possibly a mobile app development service provider?
We did an RFP [request for proposal] and we felt like July Systems was the best prepared because they had worked with other leagues in our sport, with other sports leagues in general, and also with networks that have sports apps.
RESULTS & FEEDBACK
Can you share any success, metrics, or overall results of your application since publication?
We always received positive feedback. In some ways, we also got very little feedback and, in that case, no news is good news. The platform typically worked correctly and that’s what we came to expect. When we did seek feedback, we got some good information from our fans about their favorite features and such. The feedback pointed to a good user experience.
Can you speak to the available development tools, such as templates or drag and drop? Were they intuitive and easy to use?
From what I understand, the platform was easy to work with, add, change, edit, whatever we needed to do. There was enough flexibility. We had each of our events on the platform so they could have their own mobile website, but each event would need something a little bit different. For the most part, we were able to customize it, and the tool is easy to work with.
Can you speak to the content management system, how do you upload new data or make changes? Have you found the process simple and accessible?
The key was the flexibility and ease of use.
Have you found it necessary to consult any of the organization’s available support resources? Was the support useful and accessible?
Every once in a while, something would pop up, but we were able to get support quickly. We could be in any part of the world with our events, and we could email customer support. If something happened that we couldn’t fix or there was a slight issue, we always got everything back up pretty quickly.
We have a few quick questions and, for each question, we ask you to rate the software on a scale of one to five, with five being the best. What you give the software for ease of use in the development process?
What would you give the software for quality of features available?
For support, as in responsiveness, communication, and resources available?
Four and a half.
Overall, for usability and satisfaction with the software?
Four and a half.
How likely are you to recommend the software to a colleague?