Miquido designed and developed a core iOS, Android, and Web app. The project required translating data from biometric devices and sensors before linking it to the platforms.
Miquido’s confident development work freed up time and resources to build a core competency. The agency showed superior collaboration skills by making suggestions for better performance whenever possible. Their ability to provide feedback, as well as improve from it, set them apart from competitors.
"Miquido has great communication, which makes any business transaction easier."
Please describe your organization.
We help health plans lower hospitalization expenses and keep their members with a high risk of chronic disease more compliant to their care plan tasks. We are a startup, and we accomplish great outcomes through our mobile technology.
What is your position?
I am the president and chief technology officer of the company.
What business challenge were you trying to address with Miquido?
We needed a technology partner to design and develop our core platform, which was an iOS- and Android-based mobile system. They also developed our web platform.
Please describe the scope of their involvement in detail.
Miquido has created a mobile application for Android and iOS and has developed our web platform. We also link with different biometric devices and sensors. Miquido has helped us translate that data on the web and mobile apps into a meaningful, visual form.
We create requirements and work with their project manager in order to ensure that we're on the same page, and then start the development process. They provide initial testing for our products. We have a weekly standup meeting in which we discuss any issues, concerns, or questions.
How did you come to work with Miquido?
A colleague in a management class I took put me in touch with them. I studied with that person in my MBA [Masters of Business Administration] program, so I trusted their knowledge and judgment. We've analyzed around 10 other companies. Miquido has been the best fit from technical as well as pricing standpoints.
Could you provide a sense of the size of this initiative in financial terms?
Our annual budget is between $50,000 and $200,000.
What is the status of this engagement?
We've been working with them for around two and a half years. We're currently in the sixth phase of development for our technology. Each of these phases has been divided into three sprints. We've achieved many goals with them.
Could you share any statistics or metrics from this engagement?
We're very satisfied with their performance. We've worked with them for more than two years. If, at any point during that time, we had found ourselves less than satisfied, we would have used an alternative development shop.
One of the things that's nice about Miquido is that, if the requirements we give them don't make sense from a usability or design standpoint, they will push back and provide alternative approaches for what we're trying to accomplish and would be simpler for the user.
There have been around 1,000 users in total for our app. From a user standpoint, we focus mostly on the high-risk members. Everything that we design is done with simplicity in mind. Our app is minimalistic and intuitive. Within 60 seconds, a high-risk Medicaid member is able to identify what to do with it.
How did Miquido perform from a project management standpoint?
Earlier on, we did not have the technical capabilities that we have now in terms of understanding how to post information to Amazon Web Services, making sure that our product was HIPAA [Health Insurance Portability and Accountability Act] compliant, and so on. Miquido was able to offer resources quickly in order to help us in this respect.
When starting out, our only expertise was in database development. We were relying on them for everything else. As our company grew, we developed a core competency. Throughout this process, they continued to help us, and wrote training materials for our employees.
What distinguishes Miquido from other providers?
I've worked with tons of contractors and offshore teams. The biggest issues I've seen across these collaborations are lack of communication and unbalanced expertise (usually, there will be one experienced person while the rest are junior developers). These things don't apply for Miquido. Miquido has great communication, which makes any business transaction easier, and they have a high level of skill across the company.
Is there anything Miquido could have improved or done differently?
Earlier on, we didn't have a dedicated project manager. There were simply a couple of people that we worked with routinely.
Also, at first, quality assurance testing didn't have a set process in place, which led to many small bugs slipping by. They were easy to fix, but should have been caught.
Miquido's team continuously asked for feedback and, after this was brought to their attention, we put procedures in place that got rid of the testing issues, leading to a thorough process.