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The Software House

iOS App Development for Courier Service

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

After receiving the app’s concept from the client, The Software House handled the design, planning, and development, and continues to provide maintenance services.

Feedback summary: 

The Software Group’s work on the project was excellent. Their commitment to the app showed; quality and results came before money. The client was pleased with the agency’s project management, personal touch, and ability to deliver.

"[They're] the best development company I've ever worked with and I've worked with quite a few."

BACKGROUND

Please describe your organization.

We are the Porter Express delivery company, a courier company that delivers parcels and food in Kuwait.

What is your position?

I'm one of the owners.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with The Software House?

We were trying to create an iOS app to automate ordering for Porter Express. Instead of making a customer phone in to order, we sought the help of The Software House to make a mobile app to handle all requests and orders.

SOLUTION

Please describe the scope of their involvement.

We just provided The Software House with the concept of the app we wanted to create. They did the design, planning, and development, and they continue to provide maintenance. They did everything.

How did you come to work with The Software House?

We found them on Clutch, actually. They were very highly recommended there, so we went ahead with them based on that recommendation.

Could you provide a sense of the size of this initiative in financial terms?

We have spent a bit more than $10,000 working with The Software House.

What is the status of this engagement?

The Software House maintains our app.

RESULTS & FEEDBACK

How did The Software House perform from a project management standpoint?

Their project management was excellent. Regarding the actual implementation of the project, they were very professional, performed at a very high level and produced very high-quality work. It was an unbelievable experience working with them.

What distinguishes The Software House from other providers?

The Software House is the best development company I've ever worked with, and I've worked with quite a few. They are professional and kept in constant contact with us. Their priority was to help us, not ask for more money. They'll do the development first. They'll help us out with everything, and then we will talk about money. This is not like other development companies where it's money first, and then we'll talk about development. That personal touch was excellent.

Is there anything The Software House could have improved or done differently?

To be honest, no. I think they did an excellent job. For the budget that we were working with, they outperformed themselves.

RATINGS

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We did run a little behind, but that was all right.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer