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Square63

iOS & Android Development for Homecare Marketplace

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Square63 provides ongoing app development services. Initially, they developed an Android application based on an existing design. They’ve also provided maintenance and updates since the launch.

Feedback summary: 

Subscription and user rates have grown significantly since the app’s expansion into the Android market. Square63 has proven to be a flexible partner, comfortable with product changes and client communication preferences. Customers can expect a streamlined collaboration.

"What I found really impressive was the ease of working with them."

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of uCarenet, a homecare marketplace. We match families seeking care with care providers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Square63?

Our biggest challenge was to come up with an easy interface for a dynamic voice-to-voice translation application we were creating. In addition, we needed to contract some backend .NET work. It was hard to find a contractor that was reliable and that we could work with on a long-term basis.

SOLUTION

What was the scope of their involvement?

The first application we created was a homecare application. We needed a very simple interface that allowed care providers to provide immediate feedback to the family as to what services they delivered. It was had to provide analytics as to the emotional and physical condition of the patient or the team. Square63 helped did the development work to implement the design we came up with for the Android platform.

The first project was done in April 2018. The second project started in June 2018 and was delivered by July/August 2018. Now, they help with maintenance and small updates. My company is maturing and growing and I’m trying to bring a lot of my resources in-house. That’s the only reason why my work with Square63 is starting to decline. We’re becoming autonomous on our own.

What is the team composition?

There was one person from a management and operational perspective and one of the senior partners did the development. They were both exceptional.

How did you come to work with Square63?

One of my main contractors has been using Square63 for over 10 years. They felt very comfortable referring me to them.

How much have you invested with them?

We’ve spent around $10,000 with them.

What is the status of this engagement?

We started working together in February 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a phenomenal job and delivered the project as I wanted it. They didn’t charge me for any changes I made either, so I was very happy with them. Since we were strictly on iOS before, we were able to double our subscription rate and quadruple our registered users (800 to over 4,000) by coming out with an Android version.

How did Square63 perform from a project management standpoint?

They’re exceptional on all fronts. The communication is extremely easy even though there’s a big time difference. They accommodated my schedule. I imagine a meeting for me was probably 3:00-4:00 AM in the morning for them, but that was never an issue. If there were any delays, my side caused them. Most contractors charge you when you make a change, but Square63 was extremely accommodating. They gave me a fixed bid, so even though I made changes during the whole process they never came back and asked me for additional money. They never put any pressure on me.

They were also extremely responsive. We followed their project management process and it was very simple. It was easy email communication back and forth, confirmation of what we needed, and we proceeded. It wasn’t tiring from an operational perspective, and there wasn’t a lot of paperwork to go back and forth. They were exceptionally easy to work with.

What did you find most impressive about them?

What I found really impressive was the ease of working with them. They deliver on time, and it’s very rare for a contractor to not charge extra when you make changes. They’re very accommodating.

Are there any areas they could improve?

No, there’s nothing I would have them improve.

Do you have any advice for potential customers?

Have an open mind of communication. I don’t have a strong technical background, but I was able to tell them that and they did a good job of analyzing my business needs. When I asked for something and wasn’t articulating it properly, they helped me detail exactly what I needed. A lot of contractors know what you’re asking for isn’t the best but will deliver it anyway so that you come back with a bunch of changes. I didn’t encounter that with Square63. I can’t speak highly enough about them.

RATINGS

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I would give them a six if I could.
  • 5.0 Cost
    Value / within estimates
    Again, a six.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d have no problems recommending them, and I have already.