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Fingers

App Development for Healthcare Consulting Firm

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Fingers developed a prototype of the client's app, which provides consultation on medical care and legal issues to people with language barriers.

Feedback summary: 

This is the client's first app development project, but he is pleased with Fingers' work as well as their detailed suggestions on all aspects of the project. The client appreciated seeing mutual respect between Fingers' management and engineers.

"Fingers has a team of key players. Everyone was constantly involved during our presentations."

BACKGROUND

Introduce your business and what you do there.

I have come up with the idea of a mobile application that would allow people with low language knowledge to use key phrases to get help from others.

We provide consultation on medical care issues as well as legal issues associated with buying companies and operating within the EU. We support clients outside of the Russian Federation. I am the owner of the business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingers?

I had no knowledge of how to create and implement my business solution. I simply had an idea but never worked within the IT sector. But I have traveled quite extensively, especially in the 90s, and found that not knowing the language of a country of study or residence can lead to problems. The same problem exists for tourists as well, and everyone in this situation will have many day-to-day issues to resolve.

SOLUTION

What was the scope of their involvement?

Fingers has developed a prototype of my app. We've had numerous discussions on user-experience elements, such as where key phrases should be placed, how to distinguish between people searching for help and those offering it, and so on. Fingers could provide good suggestions for my solution.

How did you come to work with Fingers?

I started looking online with the aim of finding a small company. As a newcomer in this field, I was concerned about due diligence and legal issues associated with the partnership. I met and sat together with the team, having a general conversation during which I expressed my thoughts without going into specifics. After about 3 trips, I made up my mind to work with Fingers. I liked their general approach and the positive atmosphere in Fingers' office.

 How much have you invested with Fingers?

The cost of my project with Fingers has been $1,800 so far.

What is the status of this engagement?

I started working with Fingers 3 months ago. It's more difficult to find sponsors for IT projects in Europe than it is in the US. I also can't concentrate on this project full-time, so for the time being, we have only developed a prototype. The next step will be investing in a functional version which we can publish on the app store. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

In order to be objective in this matter, I would have to be an experienced applications developer. This was my first endeavor, and so far, I can say that Fingers has been open to every suggestion I've had. I had a say in everything done so far, and Fingers gave me feedback on every detail, from the logo, color format, and what key-phrases we used. IT was a mutual development collaboration. As an example, the application ties to geographical maps, so we considered what solution should be used for this: either making our own, or tying the app to Google Maps. Fingers has a very creative designer who provided insights for my customer needs.

How did Fingers perform from a project management standpoint?

I'm a demanding person, but I do tend to cut people some slack. I can't therefore say if I've gotten as much as I could for my money. Also, compared to the US, the European development market is less competitive. I went by a price/quality ratio, and in this sense, I was satisfied with Fingers. Their management addressed my questions thoroughly.

What distinguishes Fingers from other providers?

Fingers has a team of key players. Everyone was constantly involved during our presentations, and there is mutual respect between their management and engineers. I didn't find any issues, which was nice to see.

Is there anything Fingers could have improved or done differently?

I can't think of anything.

Do you have any recommendations for others considering working with Fingers?

I have received an outline of the work done so far by Fingers, including plusses and minuses for the collaboration. The negative issues had to do with timing and cultural differences between our groups, which is something other clients should consider.

RATINGS

5.0
Overall Score This first experience has given me positive feedback and didn't scare me off.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I might have given a different rating if I had more experience, but I've been satisfied in this regard.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Fingers has already asked me to feature our work on their website as well as act as a reference for other customers. I have no negative feedback for them.