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Eastern Peak

App Development for On-Demand Repair Services

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Eastern Peak Software assisted the client in the development of four apps for the iOS and Android platforms and provided input on the client’s business model, as well.

Feedback summary: 

Eastern Peak Software delivered efficiently built, well organized apps with up-to-date graphic designs and favorable user interfaces. The agency succeeded in fulfilling their client’s requests. Eastern Peak Software is praised for their pragmatism.

"Eastern Peak assumed responsibility for their results and never tried to deflect it."

BACKGROUND

Please describe your organization.

FixitJoe is a company of professionals aimed at homeware repairs and work.

What is your position?

I am the Chief Executive Officer of the unit.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Eastern Peak?

We wanted to develop an app through which a customer can describe a problem in their house or office, give an address and credit card information, and expect a professional from our company in the same day. We wanted a customer-facing app and a professional-facing one. We have a transparent price list and employ only the best professionals. It took some time to decide between building an in-house development team and outsourcing.

SOLUTION

Please describe the scope of their involvement in greater detail.

Eastern Peak built four applications for us for the same purpose: two for professionals and two for customers, for iOS and Android respectively. We knew from the beginning that our app would be available on both platforms.

Eastern Peak gave us input on app development, but also on our general business model, which helped a lot. The whole process of working with Eastern Peak was easy and pleasant.

How did you come to work with Eastern Peak?

A consultant gave us a recommendation for Eastern Peak. We met them and found that they were technologically knowledgeable and business-savvy. We decided to use Eastern Peak. They were professional and nice to work with.

Could you provide a sense of the size of this initiative in financial terms?

I cannot share this information.

What is the status of this engagement?

We started working with Eastern Peak in August 2015. The app was recently launched. It was supposed to come out sooner, but we delayed the process. Eastern Peak was very sleek in terms of work plans and timetables.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Right from the alpha and beta versions, we could see that the apps were being built efficiently and in a well-organized manner. We didn't experience any major bugs. We often received non-functional products from other developers, but this never happened with Eastern Peak.

Eastern Peak delivered versions of the app that fit the requirements of each development phase. The result of Eastern Peak's work is a high-end app, with up-to-date graphic design and a good user interface. Everything works smoothly and it looks well-built and professional.

How did Eastern Peak perform from a project management standpoint?

Our project manager from Eastern Peak was great. He was service-oriented and easy to talk to. We didn't have to rely on email or wait to be called. We had a direct correspondence channel open all the time. Eastern Peak never did anything without our approval.

What distinguishes Eastern Peak from other providers?

Eastern Peak assumed responsibility for their results and never tried to deflect it. They stood behind their promises and were very pragmatic. Discussions with Eastern Peak were always direct.

Is there anything Eastern Peak could have improved or done differently?

When going through a process spanning several months, it's hard to anticipate every detail. We learned that we needed to make some changes along the way, but Eastern Peak was very flexible. It was important for us to be able to work in this way.

RATINGS

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them to a few friends.