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Therefore Interactive

API Development for Music Education Institute

Overall rating: 

4.5

Quality: 

Average: 4 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Therefore Interactive developed an API [application programming interface] to interact with their iOS application and main database. They continue to provide maintenance for the client.

Feedback summary: 

Therefore Interactive has delivered project components as expected and has strictly met deadlines. The client speaks very highly of Therefore's communication throughout the project.

"Therefore Interactive delivered exactly what was asked, and they've been great in answering our questions and resolving problems."

BACKGROUND

Introduce your business and what you do there.

The Royal Conservatory of Music is a music education organization in Toronto, Canada. I am the IT director of the company. I foresee all the IT operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Therefore Interactive?

We've approached Therefore Interactive in different capacities over time. Most recently, we needed to develop an API which would interact with an iOS app that we're working on.

SOLUTION

What was the scope of their involvement?

We were initially using the Loopback.io API hosted on Amazon Web Services. Therefore Interactive created an API which sits between our iOS app and the main database. The API was developed and customized internally, on Therefore Interactive's systems. It's hosted on an Ubuntu 16 machine.

We've changed our ticketing system recently, adopting one which uses iframe within our web pages. Therefore Interactive has helped us with that project as well.

How did you come to work with Therefore Interactive?

We have worked with Therefore Interactive in different capacities. I don't know how the collaboration first started.

How much have you invested with Therefore Interactive?

The total cost of our project with Therefore Interactive was between $10,000 and $50,000.

What is the status of this engagement?

We have been working with Therefore Interactive on the current project for at least a year and a half, and also have a maintenance contract with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven't yet released the system. Therefore Interactive delivered exactly what was asked, and they've been great in answering our questions and resolving problems.

The API which we were developing was supposed to connect directly to our database. Because we were hosting it on an Acquia managed server, we didn't have direct access to the database. Therefore Interactive had to change the programming, connecting to an intermediary server first, and issuing an indirect connection from there. The work was done without extra cost, and Therefore Interactive has been courteous in helping us.

How did Therefore Interactive perform from a project management standpoint?

We had a very strict deadline for the project, and Therefore Interactive delivered ahead of time.

What did you find most impressive about Therefore Interactive?

We've worked with many different vendors, and communication can be an issue. This wasn't a problem with Therefore Interactive; they were prompt and answered any questions we had right away.

Are there any areas Therefore Interactive could improve?

I haven't seen the formal documentation for the work done, but I'm sure that Therefore Interactive will provide it. We've seen the finished product and have had our questions answered in bits and pieces, but I would like to have a formal document for future reference.

RATINGS

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Therefore Interactive didn't miss any deadlines.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer