Website Support For Housing Association

Overall rating: 

5.0

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Unleashed Technologies audited an underperforming Drupal website and made best practices recommendations. The goals were to modernizing the site's functions, improve speed, and increase reliability.

Feedback summary: 

The comprehensive audit was successful, resulting in a number of corrected errors and useful recommendations for service improvement. Unleashed Technologies impressed with their seasoned Drupal expertise, strong project management, and willingness to clearly explain the project. 

"The ease in working with Unleashed Technologies was unique."

BACKGROUND

Please describe your organization.

We're the National Apartment Association. We're a federated association that represents multi-family homeowners and managers in the industry.

What is your position?

I am the Chief Information Officer in the Association.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Unleashed?

Our current provider and manager for the website wasn't performing up to our standards. I was worried that their development practices were not resulting in the best website for us.

SOLUTION

Please describe the scope of their involvement in greater detail.

At the beginning, we had them do an audit of the website. We're on a Drupal platform, and wanted to make sure that best practices were used, and if there was anything we could do to speed up our website or increase its reliability.

How did you come to work with Unleashed?

We found them through Google and some references. 

Could you provide a sense of the size of this initiative in financial terms?

The financial size of the project was about $10,000.

What is the status of this engagement?

The project began in early 2015 and it’s ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They came back with a number of recommendations about conflicting modules that had been installed, a number of errors, and service patches that had not been installed.

How did Unleashed perform from a project management standpoint?

They were absolutely spot-on. There were never problems with the project management.

What distinguishes Unleashed from other providers?

The ease in working with Unleashed Technologies was unique. It's not an easy thing to have a company audit someone else's work on a website. They were more than willing to apply their expertise to our problem.

Is there anything Unleashed could have improved or done differently?

We've engaged them for support and maintenance since then; every once in a while, their response time will be lacking. We do most things electronically, through their work system. Sometimes, a request will be answered only a day later. Usually it's not a problem. When it is, we will pick up the phone and call them.

RATINGS

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer