Overall rating: 

Average: 4 (1 vote)

Quality: 

Average: 4 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 5 (1 vote)

Professionalism: 

Average: 4 (1 vote)

Project summary: 

The client is a technology firm that also does technology consulting in India. The client had a customer-facing software system that it wanted to build on the tablet. InnovationM was selected to design the tablet system, the next phase is to make it mobile ready. InnovationM will continue to work with the client on design, development, and improving the user interface.

Feedback summary: 

The client is very satisfied with the final product delivered by InnovationM. The system that was created is very user friendly and easily customizable for each client. The only minor complaint is that InnovationM needs to mature its project management capabilities for larger clients. The client highly recommends InnovationM to colleagues.

"InnovationM is as good or better than a much larger and more reputable Indian company I also work with. They are speedy and responsive, and get the work done." 

BACKGROUND

Please describe your company.

My firm provides technology and technology consulting and solutions to private equity firms.

What is your role and responsibilities?

I am the senior partner in this firm.

OPPORTUNITY / CHALLENGE

What was your goal for the work with InnovationM?

We needed to develop new cloud software for mobile devices for our clients. It was to be used on browsers on tablets for Android and iOs. The first step was to create it for computers, and the next step was to do it for mobile.  The design was geared toward tablets.

SOLUTION

How did you select InnovationM to work with in the first place?

There aren’t many firms specializing in this kind of work, and I wanted one that was local in India. I have known their director for years, and have kept tabs on their firm lately. I knew they had experience and everything necessary to achieve our goal.

Can you give us a sense of the size of the initiative in a general dollar figure?

I cannot give a general figure, but it took several months of work.

RESULTS & FEEDBACK

What were the results of the project?

It was successful. We are going live this month with the first customer. I should be able to change the branding for the customer without changing the underlying product, which is the color, look and feel. I think that will be achieved.

What is unique or special about InnovationM compared to other IT vendors?

InnovationM is as good or better than a much larger and more reputable Indian company I also work with. They are speedy and responsive, and get the work done. I have great respect for them.

Looking back, are there any areas that you think InnovationM could improve upon or something you would do differently?

I think they still sometimes lack experience. The response was very different from a mature firm so I had to invest a little bit more of my time to get the solution we needed. They could improve that responsiveness.

RATINGS

OVERALL SCORE: 4
QUALITY: 4
COST: 5
SCHEDULING: 4
WILLING TO REFER: N/A