Slide UX provides design and software requirements consultation for integration management products, prioritizing an intuitive customer experience. Deliverables include wireframes and user research analysis.
The new application has already attracted enthusiastic feedback from internal stakeholders, many of whom appreciate the product’s improved usability and simplicity. Slide UX’s thoughtful suggestions, consistent quality, and flexibility amidst a shifting scope continue to impress.
"Personality-wise, they’re an ideal fit for our company."
Introduce your business and what you do there.
I’m the UX designer at a software company that focuses on building integration software on the cloud and on-premise software for our customers. Our primary users are developers, but we also target admins and people who may be managing integration.
What challenge were you trying to address with Slide UX?
Building software for integration is quite complicated. Our goals include creating integration software that is simple and intuitive for our users and building out complicated integrations. With the next generation of our integration products, we wanted to focus on the usability and simplicity of our products, both on-premise and for the cloud.
What was the scope of their involvement?
We started with initial discovery. We were building out a new integration platform as a service that was our focus for the year. We weren’t sure how to tackle that objective from a UX perspective, so we brought in Slide UX fairly early to provide an integration platform as a service to our users. They were part of several of our design and requirement conversations, and they started building out wireframes and designs based on our discussions.
Over the past nine months, our requirements and delivery goals have constantly changed. Slide UX is flexible in making those changes and requirements. We’re still providing an integration platform as a service, but we’re more focused on a specific piece of that now: providing data-integration management tools versus all the other types of integrations that we offer. They’re working with us to navigate the requirements for that piece and strategizing how we can provide an intuitive experience for our integration customers.
We always had user research in the plans with Slide UX. Throughout the past nine months, they’ve done a lot of design work and wireframes for us. User research is the last thing that gets cut from our requirements, but more recently Slide UX did some basic surveys of our users. They put together a survey with about 30 questions, sent it out, and are in the process of analyzing that data to see what path we should take with some of the features of our product.
Early in the process, they provided a prototype of some of the designs they did. They’re constantly giving us updated design artifacts. I’m able to play with them and iterate over some of those designs. They’ve also put together a style guide to promote consistency for our development team as they’re creating the UI.
What is the team dynamic?
We’ve worked with probably five people, but we are consistently working with Erin [Founder & User Experience Architect, Slide UX] and Megan [UX Researcher, Slide UX]. They’ve brought in a few people with more experience or a specialty in certain areas. For example, when we were working on digital design concepts, they brought in somebody who specialized in putting together visual designs. When we were doing the survey, they brought in someone who specialized in user research and survey writing.
How did you come to work with Slide UX?
We’d worked with Slide UX for another project about three years ago. I’m not sure how they were discovered for that project. We liked working together, so we approached them again for this bigger project. They had the background knowledge from the previous project, so they didn’t have to learn many concepts. Personality-wise, they’re an ideal fit for our company.
How much have you invested with them?
We’ve spent $100,000–$200,000.
What is the status of this engagement?
We started working together in December 2016, and our collaboration is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
I don’t have data because we just launched the new application and don’t have any customers on it yet. We’ve shown the new web application to internal stakeholders who use the product constantly and received great feedback. They said that we’re resolving some of the complications and difficulties they faced with the previous product.
How did Slide UX perform from a project management standpoint?
They performed well. I can’t think of an instance where we’ve had an issue. We meet every week, and they provide several different tools, including Basecamp, to coordinate the collaboration and project schedules.
What did you find most impressive about them?
We’ve had a positive experience with Slide UX. They’re easy to work with. Since we’ve constantly changed our requirements, I’m always a little nervous to tell them when we’re about to change the requirements again. But, they’ve always worked with us on that. They have other resources within their organization who can assist when we need them, which has been really helpful.
Are there any areas they could improve?
I can’t think of any ways they could improve. I’ve really enjoyed working with them.